Privacy Policy
Stack & Go Totes respects your privacy. This policy explains the personal information we collect, why we use it, when we disclose it, how long we keep it, and the choices available to you. It applies to rental inquiries, reservations, delivery and pickup services, payments, customer support, and our website or online forms, if any.
1. Information We Collect
- Contact details, such as name, phone number, email address, billing address, and delivery or pickup address.
- Transaction details, such as package selected, rental dates, payments, deposits, refunds, discounts, and rental history.
- Service information, such as access instructions, delivery notes, communications, damage reports, photographs documenting tote condition, and customer-service requests.
- Online information, if we operate a website, such as IP address, device/browser data, pages viewed, referral source, cookies, and form submissions.
- Payment-card information is generally processed by our payment provider; we should not retain full card numbers unless specifically disclosed and secured.
2. How We Use Information
- Provide quotes, reservations, delivery, pickup, billing, deposits, refunds, and customer support.
- Confirm identity, communicate service updates, prevent fraud, protect totes, and enforce rental terms.
- Maintain business, tax, accounting, insurance, safety, and legal records.
- Improve services and send marketing messages where permitted; you may opt out of promotional texts or emails at any time.
3. How We Disclose Information
- Service providers that support payments, scheduling, communications, website hosting, delivery, bookkeeping, insurance, or professional advice.
- Government, courts, insurers, or others when reasonably necessary to comply with law, protect rights or safety, investigate fraud, or handle a claim.
- A buyer or successor in connection with a merger, financing, sale, or transfer of business assets, subject to appropriate protections.
We do not sell personal information for money. If our practices change, we will update this policy and provide legally required choices.
4. Retention and Security
We keep information only as long as reasonably necessary for the purposes described, including contractual, tax, accounting, insurance, dispute, and legal needs. Retention periods vary by record type.
We use reasonable administrative, technical, and physical safeguards. No storage or transmission method is completely secure, so absolute security cannot be guaranteed.
5. Your Choices and Privacy Rights
- You may request access to, correction of, or deletion of certain personal information, subject to verification and legal exceptions.
- You may opt out of promotional email or text messages. Service-related communications may still be necessary to fulfill a rental.
- California residents may have additional rights under the CCPA/CPRA if the law applies to our business, including rights to know, delete, correct, limit certain uses of sensitive personal information, and opt out of sale or sharing. We will not discriminate for exercising an applicable privacy right.
6. Cookies, Links, and Children
If our website uses cookies or analytics, a separate cookie notice or preference control may be provided where required. Third-party links and services have their own privacy practices.
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect children’s personal information through an online service.
7. Changes and Contact
We may update this policy and will post or provide the revised version with a new effective date. Material changes will be communicated when required.
Questions or privacy requests: Stack & Go Totes, Phone: 323-592-9235